About our advice lines

Our free telephone advice lines have provided many thousands of women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.

We aim to make our advice lines accessible to all women.

They provide a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.

Our unique and vital advice lines currently aim to support about 2000 women each year, many of whom are in crisis.

Read Fatima, Maggie and Rosa’s stories


Regulation, costs, complaints and how we work

 

Regulation

1.1: Immigration law advice provided by Rights of Women (RoW) is regulated by the Office of the Immigration Services Commissioner (OISC).  RoW is authorised by OISC to provide immigration advice and services at Levels 1, 2 and 3 in the categories of Asylum & Protection and Immigration. RoW’s OISC registration number is N201700010. RoW’s immigration solicitors are individually regulated by the Solicitors Regulation Authority (“SRA”).

1.2: Other legal advice provided by lawyers working for RoW may be regulated by the Solicitors Regulation Authority (if they are a solicitor) or the Bar Standards Board (if they are a barrister).

Costs

2.1: RoW is a charity and does not charge individuals for its advice services.

Complaints

3.1: If you are unhappy with any of the advice or services provided by RoW you can complain. You can obtain a copy of our complaints procedure by emailing info@row.org.uk. If you are unhappy with the way we resolve your complaint you may also have a right to complain to the Legal Ombudsman (see legalombudsman.org.uk) or the OISC.  We will explain your rights to complain to the Ombudsman or OISC in our complaints procedure and outcome letter.

How we work

4.1: Callers to our telephone advice lines are not represented by RoW. We can only provide you with advice during the call and not any follow up advice or casework, unless we agree otherwise during that call (for example, due to having the capacity and resources to do so under a specific project we are running). You can always call our telephone advice lines again for more advice. 

4.2: Any information that you provide will be kept in accordance with our privacy policy.


Important information

We offer free legal advice to women in England and Wales.

We can only advise in English on the law as it applies in England and Wales.

If English is not your first language, we are happy to talk to a friend or support worker who can translate our advice for you. However, due to the nature of our advice, if you are not present with them when they make the call we may be limited in the detail of the advice we can give.

If you are deaf, hard of hearing, or speech impaired you may be able to contact us using an application such as the NGT Lite Text Relay app.  There’s more information on that here.

The advice lines can be extremely busy. Please keep trying to get through.

Calls are charged at the local rate and calls from mobiles vary according to your network provider and calling plan.

The women solicitors and barristers who advise on our evening sessions are all volunteers. This means that occasionally we have to close the line, sometimes at short notice.

Got more questions about our advice line? Go to Frequently asked questions.

 
 
 

Contact us at:


Rights of Women,
52-54 Featherstone Street,
London, EC1Y 8RT.
Administration: 020 7251 6575
Email: info@row.org.uk