Advice line

Why do you only provide advice to women?

Why do you only provide advice and information on the law in England and Wales?

Why can’t I get through to the advice line?

Will my call to the advice line be confidential?

Why do you only give legal advice on the telephone?

Can you recommend a solicitor for me?

I am hard of hearing or speech impaired. Can I get legal advice?

Can you advise me in another language?

I am supporting a woman. Can I call on her behalf?

What if I am not happy with the service you have provided?

 

Why do you only provide advice to women?
Providing services for women by women is core to our ethos as a specialist women’s organisation.

Women, particularly those who are affected by male violence, tell us that they value women only services very highly. 87% of women contacting our advice lines agreed that it is important our service is women only.

We are entitled to provide a women only service under the Equality Act 2010 as we provide a service to women survivors of domestic and sexual violence and the single sex nature of the service is vital to ensure we address this form of discrimination against women.

Violence against women is discrimination as it disproportionately impacts on women and is a cause and consequence of women’s inequality. Our vision is to achieve equality, justice and respect of all women and providing a single sex service is a proportionate means of working towards this important aim.

Find more information about specialist services and our commitment to providing a women only service here

Why do you only provide advice and information on the law in England and Wales?
Our lawyers are all experts in the law as it applies in England and Wales. The law is very different in other countries and we do not have the necessary expertise to advise you.

Why can’t I get through to the advice line?
We are really sorry that it is often difficult to get through to our advice lines.

Demand for our telephone advice lines is very high and has increased following the cuts to legal aid. The availability of our telephone advice lines is limited by our funding and sometimes by the availability of our volunteer legal advisers.

Please keep trying to get through and also look at our legal information here

Help us to increase our capacity to advise more women by donating or fundraising for us. You can find more information here

Will my call to the advice line be confidential?
We have a confidentiality policy which says that all records of your call will be kept confidential. Lots of women contacting us choose to remain anonymous.

Sometimes it is not safe for us to send information to our callers after the call but when we do and we take your name and address or email this is kept confidentially and we will not use it for any other purpose. We will not use it to contact you again and we will never pass it on to any other organisations.

Our Legal Officers and Volunteer legal advisers are all solicitors and barristers who are bound by a duty of confidentiality which means that they must not disclose details of your call to anyone except in very rare circumstances, such as when they suspect a fraud has been committed or there has been a terrorist threat.

Why do you only give legal advice on the telephone?
Our current funding does not enable us to prepare written advice by email or post. We are not able to undertake casework. However, you can call our telephone advice lines as many times as you need as your case progresses or your circumstances change.

Can you recommend a solicitor for me?
We cannot make personal recommendations of solicitors but we can help you to choose a solicitor who has the expertise you need by signposting you to firms in your area who meet quality assurance standards such as the Legal Aid Agency Quality Mark.

I am hard of hearing or speech impaired. Can I get legal advice?
If you are deaf, hard of hearing, or speech impaired you may be able to contact us using an application such as the NGT Lite Text Relay app.  If you are using the NGT Lite App dial 18001 followed by our advice line number.  You can find out more information about the NGT Lite app at www.ngts.org.uk or you can email NGT at text.relay.helpline@bt.com.

Can you advise me in another language?
Although a number of our Legal Officers and volunteer legal advisers speak languages other than English, due to the nature of our service we cannot guarantee that they will be available when you call and therefore we are only able to advise in English.

If English is not your first language and you would like support calling us for advice we are happy to talk to a friend or support worker who can translate our advice for you. However, due to the nature of our advice it will be important that you are present with them when they make the call to ensure that our adviser has all the information she needs and can answer any further questions you have about the advice.

I am supporting a woman. Can I call on her behalf?
We can provide advice to you if you are supporting a woman, for example, as a friend or relative or a professional supporting a woman. If the woman you are supporting is also with you when you make the call this helps us to ensure she receives the best possible advice. If the woman you are supporting is not with you, we can usually only provide general legal advice.

You can also find legal information which might support her here

What if I am not happy with the service you have provided?
We have a complaints procedure. If you wish to make a complaint about our services please contact our Director on 020 72516575 or by email to info@row.org.uk

 
 
 

Contact us at:


Rights of Women,
52-54 Featherstone Street,
London, EC1Y 8RT.
Administration: 020 7251 6575
Email: info@row.org.uk